privacy policy

1. introduction

VAQUITA respects your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our website, services, or customer support. We only ask for information that helps us serve you better — and we handle it with care.

2. data we collect

We may collect your name, email address, phone number, shipping address, and payment details when you place an order or contact us. Browsing data (like IP address and pages visited) is collected anonymously to improve your experience.

3. use of information

Your data helps us process orders, handle returns, send updates, and offer support. With your consent, we may also share occasional brand information (you can opt out anytime). We never sell your personal information.

4. sharing & third parties

We share necessary data with trusted partners: payment processors, shipping carriers, and platforms that help us run our business (e.g., Shopify). These parties are bound by confidentiality agreements.

5. your rights

You can request access to, correction, or deletion of your personal data at any time. For questions or to exercise your rights, email hello@vaquita.world with the subject “Privacy request”.

6. cookies & tracking

Our website uses minimal cookies to maintain session security and analyze traffic. By using the site, you consent to our use of cookies. You can manage preferences in your browser settings.

7. data retention & security

We retain personal data only as long as necessary for legal or business purposes. We implement industry-standard measures to protect your data, but no method of transmission over the internet is 100% secure.

8. contact & grievances

For privacy-related concerns or complaints, please contact our data representative: hello@vaquita.world — the same address handles legal and privacy matters. We aim to resolve all inquiries within 10 business days.

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